Orders from Chai Handmade Lingerie are subject to terms and conditions, all customers agree to our terms and conditions by placing an order.
Please note the following:
Our bralettes and bottoms are custom made within approx. 3 weeks post order placement. Each order is then shipped via tracked shipping service and we provide the tracking details via email once the parcel is on it’s way. Where possible, we try to ship worldwide. If this isn’t possible we refund an order in full. Shipping costs include the tracked shipping service fee and the packaging fee.
All customers are required to provide accurate measurements according to our ‘How to measure‘ page offering a step-by-step guide on how to achieve that. Chai Handmade Lingerie cannot be responsible for or offer a refund for lingerie made based on inaccurate measurements provided by the customer.
Our fabric designs come in limited amounts. In case you place an order and we cannot provide the displayed design for your piece, we will contact you to offer an alternative or issue a full refund.
Kindly note that displayed images of our products may vary slightly from the piece you receive as each piece is a handmade original.
Please visit our ‘Care guide‘ page with more information about how to care for your piece. This includes instructions regarding washing, drying, ironing, etc.
Kindly be aware that all underwear are a final sale. Intimate garments cannot be returned due to hygienic purposes. Similarly, custom made clothing cannot be returned due to the fit being adjusted according to each order measurements.
If you have any concerns you are welcome to email us on admin@chaihandmadelingerie.com.
Company address Mírová 925/2, Třebíč 674 01, Czech Republic. VAT No. 079 76 135.